Frequently Asked Questions
Everything you need to know about shopping with Waimea Online
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specifications for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
Waimea Online is committed to ethical fashion. We prioritize organic cotton and recycled materials in 60% of our current collection.